One of the biggest differences you can notice right away is the level of service when you switch from a bigger hotel with lots of staff, to going to a boutique hotel. Since staffs are very limited, everyone is forced to drop what they’re doing at a moment’s notice to assist guests. One minute you could be at the front desk checking a guest in and the next you can find yourself delivering them their room service, asking if they
In order to differentiate your services and provide a unique experience for your guests, you first have to define or map out your "Guest Journey". Think of Guest Journey as all the customer touch points where your staff can interact and add value with your customer. It is recommended that you breakdown your Guest Journey/Consumer touch points into 6 parts as displayed on the left. Everything starts with "Booking" and chronologically move on to the next step (clockwise).
Stop Sounding like Everyone Else: 6 Effective tips for CONSISTENT BRANDING 1) Is your brand focused on a single differentiated idea ? This is really important. While your brand may deliver many actual products or services, your brand will not succeed if it stands for many things. Your brand needs to stand for something unique and emotional that customers care about and that they can recall. Try and be everything to all people and your message will be
REVERSE ODOR !! Scares away your guests All Hotels and Hospitals will share this one Pain Point - "REVERSE ODOR" Reverse Odor arises from bad water and waste management system. Buildings are equipped with a septic tank along with a wastewater tank. The objective of both the tanks is too decompose fats and separate it out from the water. If the tanks works well and is designed for heavy usages, then reverse odor would not arise; However this